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 FAQ 

Personal service is very important to us.

100% SECURE ORDERING 

Early ordering is highly suggested.

Please note that fabrics may vary slightly due to availability.

Please email or phone us, so we can discuss your order in detail.

Prices are subject to change without notice.

 

SHIPPING & DELIVERY

All orders are made to order with a processing time of 10 to 14 days.  Orders are shipped from Crystal Beach, Florida.

All orders will be shipped USPS Priority.

We will always ship at the best rate. 

EASY RETURNS/MONEY BACK GUARANTEE

No returns without prior authorization.

 Orders which are shipped within the agreed upon terms and refused by the customer or returned without prior authorization will be assessed a 20% restocking fee plus applicable shipping and handling charges.

Order cancellation must be in writing.

 

PLEASE NOTE

Our items are NOT toys and should not be handled

by children. Our items are made for decorative purposes only.

If you would like to become a dealer of Alta’s Heirlooms products,

please call or email us. 

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